In case of any product defect detected upon receipt, we undertake its immediate replacement without any additional financial charge to the customer provided that we are notified either by phone (211-8009093) or by email ([email protected]).
The basic condition for completing the replacement is for the customer to keep the product in the form it was received (with any alteration) so that the corresponding quality check can be carried out by us.
In case the return is not made within the period of 14 calendar days from the day of receipt, smile-pharmacy.gr has the right not to accept the products back and not to proceed with their replacement.
In case of a return of a non-defective product, this is possible provided that:
a) The date of receipt of your order, with the date of submission of the return request (by phone or by email), does not exceed 14 calendar days.
b) The packaging has not been violated and is in its original condition.
IMPORTANT NOTICE : The customer is responsible for the correct and safe packaging of the product to be returned to our warehouses so that it does not suffer any damage during transport, products that have been mistreated due to poor shipping packaging will not be accepted.
In the above cases, the customer is charged with the shipping costs upon agreement.
Returns of non-defective refrigerator items as well as infant and children's foods (formulas, ready meals, creams, snacks, special dietary products) are not possible.
Returns and changes of products are made in the same way they were recorded in the original order.
Orders that have been received from the physical store are exchanged or returned by agreement with our telephone center exclusively in the physical store, the same applies to shipments with a courier company, change or return is made by agreement with our telephone center with the same courier company.
